Box Office Hours
Monday – Saturday: 10:00 am - 8:00 pm
Sunday: 12:00 pm - 6:00 pm
Cash, American Express, Visa and Mastercard are accepted.
Tickets can be purchased at the theatre or by calling 877-250-2929. Tickets can also be purchased at www.Ticketmaster.com.
Please note: www.Ticketmaster.com is the only official source for purchasing tickets for Hamilton online.
Arrangements for groups can be made through Broadway Direct Group Sales with the name of the show you wish to see, the performance you wish to attend, the desired price category, and the number of tickets you seek. Procedures and terms will be explained upon contact. Visit groups.BroadwayDirect.com or call 800-714-8452 for more information.
Cancellation Line Policy
- Patrons may not swap out or hold places on the line.
- No tents. No chairs.
- Each person may purchase up to two tickets.
- Regular price cancellation tickets will be sold in line order beginning approximately 30 minutes before the performance.
- Once a patron enters the box office to purchase tickets, he or she must proceed directly into the theatre. Only those purchasing tickets and attending that performance will be allowed into the box office.
The Richard Rodgers Theatre does not provide ticket refunds or exchanges.
Star Performer Absenteeism:
Refunds are not granted in the event of cast replacements.
There is no dress code at the theatre. For all performances, attire should be comfortable and appropriate for the occasion. The theatre is air conditioned during the summer months.
Policy for Children:
All persons entering the theatre, regardless of age, must have a ticket.
Late Seating Policy:
The seating procedure for latecomers varies by seat section. Generally speaking, late patrons who are seated in the front orchestra are held in the auditorium until approximately fifteen minutes after the performance begins after which time patrons are escorted directly to their seats by an usher. Video monitors displaying the performance are provided in the lobby.
Policy on Smoking:
Smoking (including e-cigarettes) is prohibited in the Richard Rodgers Theatre.
There are three bars located on the street level including the Richard Rodgers Gallery and one bar located on the mezzanine where various mixed drinks, sodas, and candy can be purchased. However, water and the souvenir drink cup are the only beverages that are permitted in the theatre.
The bars begin serving patrons one hour before the performance begins.
Male and female restrooms are located on the ground floor of the theatre.
Cloakroom service is available to patrons during the winter months. No bags or luggage will be checked.
Information coming soon.
Accessible seating is available for this performance as indicated on the seating map.
Wheelchair locations are available in the orchestra section of the theatre (pending availability). You may purchase one wheelchair and three companion seats per order if available.
For guests with limited mobility, there are seats available with folding armrests ("Aisle transfer seats") in these locations: Orchestra (no stairs): A1, A2, A101, C113, E1, E2, E23, E24, F101, F113; Orchestra (stairs required) L1, L2, M1, M2.
For low vision/deaf & hard of hearing guests, accessible seats are available in the Orchestra B 1-7 and B 2-8.
We are committed to the needs of our patrons with disabilities at the Richard Rodgers Theatre. For more details on our policies or assistance purchasing accessible seating, please contact us directly at 212-221-1121 or firstname.lastname@example.org.
To learn more about Nederlander’s commitment to accessible seating in this venue, click here.
Wheelchair Accessible Restroom:
The Richard Rodgers is equipped with one wheelchair accessible restroom in the theatre’s main lobby at street level. This area is strictly designated for guests with disabilities.
Services for Patrons with Disabilities:
Theatre representatives are available to meet patrons with disabilities in the lobby of the building to escort them to designated wheelchair accessible areas.
Policy on Guide Dogs and Service Animals:
Although animals are not permitted in the theatre, an exception is made for guide dogs and service animals. Please inform your ticket sales representative if any accommodations are required.
Assisted Listening Devices:
Headsets for sound augmentation are available at the theatre, free of charge. A photo identification is required as a deposit. For patrons with a tele coil, this theatre is equipped with an induction loop. Please set your device to "T".
Audio Described/Captioned/Signed Performances:
The Richard Rodgers provides “Audio Description For Our Patrons Who Are Blind or Partially Sighted,” a detailed account of the visual aspects of the production. The theatre also offers “I-Caption" hand-held devices that provide captioning for deaf or hard of hearing patrons.
For the protection of our patrons, theatre managers and private security personnel are on duty during all performances.
All bags will be inspected upon arrival. Luggage, shopping bags and other large packages that will not fit comfortably with you at your seat will not be checked or allowed inside the theatre. For your convenience, please make other arrangements for these items before arriving.
Do not leave your personal bags (purses, backpacks) unattended while in the theatre.
House Manager - Timothy Pettolina
Treasurer - Fred Santore, Jr
Head Usher - Mary Ellen Palermo
Nederlander Alliances, LLC
1501 Broadway, 14th Floor
New York, NY 10036
Phone - (212) 840-5577
Please call (212) 221-1211.